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How giga188 Protects Your Personal Data

At giga188, your privacy is handled with a clear, documented process — covering every piece of information you share when opening an account, making a deposit via DANA…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction records protectedNo third-party data sellingRight to access your data anytimeData deletion on request

Explore the Lobby Read FAQ

What Data We Collect and Why

giga188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with giga188, we collect your name, email address, phone number, and the payment method you choose — whether that is DANA, OVO, GoPay or QRIS. Transaction metadata, such as deposit timestamps and withdrawal reference numbers, is stored to resolve disputes and

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meet our record-keeping obligations. Device identifiers and session logs are captured to keep your account secure against unauthorised access. We do not collect data beyond what is necessary to operate your account and process your payments. Access to certain features depends on local law, and data
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processing for those features follows the same jurisdictional boundary. Our legal basis for processing is contract performance and, where relevant, legitimate interest in fraud prevention.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is handled, want to correct inaccurate information on your account, or wish to submit a formal deletion request, our privacy team is reachable…

Live Chat Access the live chat window directly from your account dashboard, available daily 07:00–23:00 WIB. Privacy queries submitted here are escalated to our data team within one business hour during operating hours.

Email Privacy Team Send your data access or deletion request to our dedicated privacy inbox. Include your registered account ID and the specific data category you are enquiring about. We respond with a formal acknowledgement within 24 hours.

Account Settings Portal Log in, navigate to Settings, then select Privacy & Data. From there you can download a copy of your stored profile data, update consent preferences, or submit a deletion request without contacting support directly.

DATA HANDLING STANDARDS

Six Ways We Keep Your Information Safe

Data security at giga188 is not a single feature — it is a set of layered practices covering storage, access control, retention periods and your rights as an account holder.

Encryption at Rest and in Transit

All personal data and payment records — including DANA, OVO, GoPay and QRIS transaction details — are encrypted using AES-256 at rest. Data moving between your device and our servers is protected by TLS 1.3, verified on every session.

Cookie Policy and Consent

We use session cookies to keep you logged in and analytics cookies to improve page performance. On your first visit, a consent banner lets you accept or decline non-essential cookies. You can change your preference at any time via the cookie settings link in the site footer.

Account Security Controls

Two-factor authentication is available on your account and we recommend enabling it immediately after registering. Login attempts from unrecognised devices trigger an email alert to your registered address, giving you the chance to block access before any data is exposed.

Data Retention Periods

We retain your account profile data for the duration your account is active, plus 24 months after closure to meet financial record obligations. QRIS and GoPay transaction logs are held for 36 months in line with payment processing requirements, then permanently deleted.

Third-Party Data Sharing Limits

We share data only with payment processors (DANA, OVO, GoPay, QRIS) and identity verification services strictly necessary to operate your account. We do not sell, rent or exchange your personal profile with advertising networks or data brokers under any circumstances.

Your Right to Request Changes

You may request a copy of your stored data, ask us to correct inaccurate fields, or submit a deletion request at any time through the Account Settings portal or via our privacy email. We complete verified requests within seven business days.

Frequently Asked Questions About Your Privacy at giga188

The questions below cover what real account holders ask most often about how giga188 handles personal data, payment records and account security. If your question is not covered here, reach our privacy team via live chat between 07:00 and 23:00 WIB or through the privacy email inbox.

We collect your name, email address, phone number and the payment method you register — such as DANA or OVO. We also record your device type and IP address at login to protect against unauthorised access to your account.

We store transaction reference numbers and timestamps for each deposit or withdrawal, but we do not store your full DANA, OVO, GoPay or QRIS wallet credentials. Payment authentication happens directly through each provider's secure gateway.

Yes. Log in, go to Settings, then Privacy & Data, and select 'Download My Data'. Alternatively, email our privacy inbox with your account ID. We deliver a structured data file within seven business days of verifying your identity.

Submit a deletion request through the Account Settings portal or via our privacy email. After verifying your identity, we delete active profile data within seven business days. Financial transaction logs are retained for the legally required period, then permanently removed.

No. We share your data only with payment processors like DANA, OVO, GoPay and QRIS, and with identity verification services necessary to operate your account. We do not share data with advertising networks or data brokers.

We retain your profile for 24 months after account closure and payment transaction logs for 36 months, in line with financial record obligations. After those periods, all data is permanently and irreversibly deleted from our systems.

Yes — access to certain features depends on local law. Where local law permits, full account functionality is available. Features restricted in specific jurisdictions are documented in the relevant section of your account dashboard under Regional Availability.

How giga188 Protects Your Personal Data

How to Reach Us About Your Privacy

Six Ways We Keep Your Information Safe

Encryption at Rest and in Transit

Cookie Policy and Consent

Account Security Controls

Data Retention Periods

Third-Party Data Sharing Limits

Your Right to Request Changes

Frequently Asked Questions About Your Privacy at giga188

01 What personal information does giga188 collect when I open an account?

02 Does giga188 store my DANA, OVO, GoPay or QRIS payment details?

03 Can I request a copy of all the data giga188 holds about me?

04 How do I ask giga188 to delete my personal data?

05 Does giga188 share my data with advertisers or third parties?

06 How long does giga188 keep my data after I close my account?

07 Does access to certain features depend on local law?

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