Reference

Your Agreement with giga188 Starts Here

These terms and conditions govern every action you take on giga188 — from opening your account and depositing via DANA, OVO, GoPay or QRIS, to withdrawing rewards and…

Account Registration RulesDANA, OVO, GoPay & QRIS Deposit ConditionsWithdrawal Verification StepsAccount Suspension PolicyJurisdiction: Indonesia
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giga188 Your Agreement with giga188 Starts Here
CONTACT CHANNELS

Reach Us About Any Terms Query

If any clause in these terms is unclear or you believe a condition has been applied incorrectly to your account, our support team is available 24 hours a day, 7 days a…

Live Chat Access live chat directly from your account dashboard at any hour. Our agents handle terms disputes, account queries and deposit clarifications around the clock, every day of the week.
Email Support Send a detailed message to our support address for written confirmation of any terms decision. We aim to reply within 24 hours with a timestamped, reference-numbered response.
Help Centre Our on-site Help Centre contains the full text of every policy clause, with plain-language summaries. Search by topic — withdrawals, QRIS limits, account closure — to locate the relevant condition instantly.
ACCOUNT SECURITY

How We Protect Your Account Under These Terms

Compliance with these terms is a shared responsibility. We enforce security measures on our side — encrypted data storage, two-factor login verification, and session timeout after 15 minutes of inactivity — and…

Data Handling

We store only the personal data required to operate your account and process DANA, OVO, GoPay or QRIS transactions. Data is never sold to third parties and is retained only for the period required under applicable Indonesian data regulation.

Cookie Policy

We use session and preference cookies to keep your account logged in and remember your QRIS or OVO payment selection. You can manage cookie preferences through the settings panel in your account without affecting core functionality.

Account Retention

Inactive accounts are flagged after 180 consecutive days without a login. We send a notice to your registered email 14 days before any suspension action is taken, giving you time to re-activate under the terms in Section 7.

Identity Verification

Withdrawals above the threshold defined in Section 5 require a one-time ID verification step. Upload a valid Indonesian national ID through the secure document portal in your account settings; verification is typically completed within 2 working hours.

Requesting Changes

To update your registered email, phone number or linked DANA/GoPay wallet, submit a change request via live chat or email. We confirm all account changes with a verification code to the existing contact details before applying the update.

Dispute Resolution

If you disagree with a terms decision — such as a transaction hold or account restriction — raise a formal dispute via email within 7 days of the event. We will review and respond with a final decision within 5 working days.

Frequently Asked Questions About Our Terms

The questions below reflect what our account holders ask most often when reviewing the terms and conditions. Each answer references the specific section of our policy that applies, so you can read the full clause if you need more detail.

Yes. All deposit methods — including GoPay, DANA, OVO and QRIS — are governed by Section 4 of these terms. Transaction limits, processing windows and any holds on funds are described in that section in full.

If you choose not to accept a terms update, you must notify us via email before the effective date. We will freeze your account and process any eligible withdrawal balance, then close the account in line with Section 8.

Yes. Submit a data access request through live chat or email. We will compile and send a summary of all personal data linked to your account within 10 working days, as required under our data retention policy.

Accounts may be suspended for breach of terms — including providing false registration details, using another person's DANA or OVO wallet, or attempting to manipulate game outcomes. Section 9 lists all suspension triggers and the appeal process.

Raise a formal dispute via email within 7 days of the withdrawal decision. Include your account ID and the transaction reference. We will review the case against the applicable clause and issue a written decision within 5 working days.

The same terms apply across Indonesia; however, eligibility to use certain features depends on local law in your specific region. Where local law permits, all account functions described in these terms are available to you.

We send a notification to your registered email at least 7 days before any change takes effect. A version date is also displayed at the top of this page so you can always see which revision is currently in force.

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